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Long Term Care Ombudsman Program

Established in Massachusetts in 1973, the Long Term Care Ombudsman Program provides nursing and rest home residents with a means and opportunity to voice their concerns about their care and treatment.

Ombudsmen are trained and certified by the Executive Office of Elder Affairs to act as advocates for nursing/rest home residents.  They make weekly unannounced visits to facilities to observe and monitor conditions and to address residents' complaints. With the resident's permission, the Ombudsman will speak to the appropriate staff member to try and resolve the problem.

Ombudsmen can help you with complaints or problems regarding:

• Residents' Rights

• Quality of Care

• Food

• Residents' Funds

• Living Conditions

• Medical Services

• Social Activities

• Medicare/Medicaid

• Transfer/Discharge Procedures

.....and Much More!

 WHAT DOES THE OMBUDSMAN DO?

• The Ombudsman Program is a good source of information about selecting long term care facilities, eligibility, residents' rights, and other available services.

• The Ombudsman serves as an advocate for long term care residents, as a problem solver, mediator, and negotiator.

• The Ombudsman records complaints or problems, conducts investigations, and helps with conflict resolution.

• The Ombudsman helps nursing and rest home residents live with dignity and respect, and seeks to improve the quality of their lives.

• The Ombudsman advocates for positive changes in the long term care system.

• In addition to these services, the Long Term Care Ombudsman Program offers assistance and training to public and private organizations on issues effecting nursing and rest home residents.

WHO CAN USE THE OMBUDSMAN SERVICES?

• Residents, regardless of age, in any long term care facility.

• Friends and relatives of the long term care resident.

• Long term care staff members with resident related concerns.

• Anyone interested or concerned about the welfare/quality of life of long term care residents.

KNOW YOUR RIGHTS

• You must receive equal treatment regardless of sex, race, creed, nationality, or payment method.

• You have the right to be treated with consideration, respect, and dignity.

• You have the right to help plan your own medical care.

• You have the right to be free from chemical or physical restraints, and from mental or physical abuse.

• You have the right to manage your own money.

• You have the right not to be transferred or discharged without cause or notice.

• You have the right to discuss problems with staff without fear of retaliation.

• Your rights are protected by state and federal law.

To find out more about the Long Term Care Ombudsman Program and how it can assist you, contact the Program Director at 1-508-394-4630 or 1-800-244-4630. All Calls are Confidential.

[Click here for more information about Long-term Care]